Return & Refund Policy

Last updated: August 24, 2026

We want you to receive the product you ordered in proper condition. This policy explains the process for returns, replacements, cancellations and refunds. Nothing in this policy is intended to remove any rights you may have under applicable consumer law.

1. Eligible issues

Please contact us if the product is incorrect, materially damaged in transit, defective, missing, or materially different from what was ordered/described. We will review the order and arrange an appropriate replacement, return or refund where applicable.

2. Perfume hygiene

Because fragrance is a personal-use product, change-of-mind returns may be limited for opened, sprayed or used products. Unopened products may be considered for return subject to the applicable return window and verification. Defective, damaged, wrong or materially misdescribed products remain subject to applicable consumer rights.

3. Report an issue

Contact us as soon as reasonably possible with your order number, photographs/video of the package and product, and a short description of the issue. An unboxing video is helpful for transit-damage investigations but is not intended to take away any statutory consumer right.

4. Approval and pickup

Where a return is approved, we will provide the return instructions. Please keep the original packaging, invoice and product until the case is resolved.

5. Refunds

Once an approved refund is confirmed, the refund is normally initiated to the original payment method. The final credit time can depend on the payment provider/bank. Shipping charges may be treated according to the reason for the return and applicable law.

6. Cancellations

Cancellation requests should be made before dispatch whenever possible. If an order has already entered fulfillment or dispatch, cancellation may not be possible; contact support immediately.

7. Contact

Email: support@gabrubrand.com